Refund Policy

This policy explains when and how refunds or credits may be issued for Pvaverify services. If you have a payment issue or believe you are entitled to a refund, please contact us.

1. General Policy

Payments for virtual number usage and related services are generally non-refundable once the service has been used (e.g. numbers have been obtained or SMS has been received). We may, at our discretion, issue refunds or account credits in cases of service failure, billing errors, or other exceptional circumstances.

2. Unused Balance

Unused balance in your account may be eligible for refund or credit under certain conditions. Contact support with your account details and reason for the request. We will review each case individually.

3. Billing or Payment Issues

If you were charged in error, did not receive the service you paid for, or experienced a technical failure that prevented proper use of the service, please contact us at [email protected] or via our Contact page. Include your account email and a brief description of the issue. We will investigate and respond as quickly as possible.

4. How to Request a Refund

Send an email to [email protected] with the subject “Refund request” and include your registered email, the transaction or order reference if applicable, and the reason for your request. We will confirm receipt and inform you of the outcome.

5. Contact

For any payment or refund questions, contact us at [email protected] or through our Contact page.